100% Satisfaction Guarantee!

If you are not satisfied with The Ugly Truth about Managing People, then simply return it for a full refund of your purchase price.

 

Table of Contents

Foreword

Introduction

Chapter 1: Why We are Managers

Part One: 50 Stories of the Ugly Truth about Managing People

    1. I Was Thrown Into Management – Lea Strickland
    2. A Woman Sexually Harassed Me - Anonymous
    3. I Cursed at my Boss - Anonymous
    4. We Needed a Clear Standard of Behavior – Richard Woods
    5. I Managed Childish People – Mark Miller
    6. I Instituted an Anti-Nepotism Policy – Anonymous 
    7. What the Army Taught Me about Management – Fred Taucher
    8. My Boss Didn’t Operate in the Real World -  Illysa Izenberg
    9. We Changed our Compensation Plan – Patti Galloway
    10. Keeping My Head in a Crisis – Anonymous
    11. Serving on Non-Profit Boards was Hurting Me – Deborah Stallings
    12. I Needed “A” Employees Fast – Joe Humphries
    13. I Didn’t Know What My Bosses Wanted - Anonymous
    14. I was Afraid of My Employees - Anonymous
    15. Retaining my Workers was Tough – Anonymous
    16. My Client Was Sexually Harassed by His Female Boss – Anonymous
    17. My Employee Was in the Wrong Job – Steve Jordan
    18. We Had to Find a Compromise – Robin Cowie
    19. Resolving Issues at “Point Easy” – Susan Weems
    20. Managing a Global Operation – George D. Wells
    21. I Taught Customer Service to Grunting Teenagers – Joanie Winberg
    22. My Direct Reports were Fighting – Charles Bitzis
    23. I Fired a Drunk – Anonymous
    24. Managing Strong-Willed Entrepreneurs…and Listen to them – John Ritter
    25. Sales Masked the People Problem - Anonymous
    26. Ask Them the Right Questions – Kathryn Whitecotton
    27. Encouraging Competition Got Me Results – Susan Harlan
    28. I Fired my Star Employee - Anonymous
    29. Mediating Family Issues Made Me Sick – Norma Owen
    30. We Bought a Company and Left the Former Owners In Place –
      Anonymous
    31. I Inherited an Employee who Hated Me – Anonymous
    32. I Put My Family Ahead of My Job – Ralph Quinn
    33. The President Tried to Bully Me – Anonymous
    34. “We Needed to Part Ways” Was Music to My Ears – Anonymous
    35. Managing the Start Up of a Family Brand - The Brindaks
    36. Getting The Owner of a Family Business to Plan for Succession –
      Anonymous
    37. I Made the Tough, Ethical Decision - Anonymous
    38. I Hired the Wrong Person – Clay Nelson 
    39. I Fired a Friend – Marissa Levin
    40. My Boss Took Care of Me in a Personal Crisis – Nancy Slater
    41. I Went from Corporate to Cleaner –  Kermit Engh
    42. From “Us” to “Them” – Ellen Rohr
    43. Establishing our Diverse Relationships  – Joe Schneider
    44. Mentors Helped Me Succeed – Carnela Renee Hill
    45. I Had a Rotten Boss – Anonymous
    46. Sexual Harassment was Accepted – Anonymous
    47. I Didn’t Want to Believe – Rod Toner
    48. We Turn Teenagers Around – Ellen Frederick
    49. Our Franchisees Didn’t Believe I Could be an Effective CEO –
      Dina Dwyer-Owens
    50. Employees Living their Dream – Mike Nelson

Part Two: What You Can Do About It

Chapter 2: 17 Critical Survival Strategies

  1. Know what you want.
  2. Create a team of mentors.
  3. Communicate.
  4. Confront the bad issues immediately
  5. You don’t have to be nice. You have to be fair.
  6. Be clear about evaluation criteria.
  7. Have a sexual harassment policy and follow it.
  8. Hire people who are smarter than you are.
  9. Encourage disagreements, discussions, and debates.
  10. Praise in public.  Punish in private.
  11. Know how to manage different personality styles.
  12. Be willing to take a calculated risk.
  13. Keep family and business separate.
  14. Follow the policy manual.
  15. Never fire anyone when you are mad.
  16. Fire with “Ruthless Compassion”.
  17. Say thank you.

Chapter 3: Six Steps to Successfully Groom Your Next Manager

Step #1: Decide How Much Information he needs
Step #2: Introduce the New Manager to his team
Step #3: Responsibility, Authority, and Accountability
Step #4: Hard Lessons to Learn
Step #5: Hiring
Step #6: Firing

Chapter 4: The Seven Greatest Myths of Management

Myth #1: Your employees can read your mind
Myth #2: You can be friends with your employees
Myth #3: Your employees have the same agenda as you do
Myth #4: Your employees have the same work ethic as you do
Myth #5. You can change people
Myth #6. You can do it alone
Myth #7. Your employees are irreplaceable

Chapter 5: Words of Wisdom

Acknowledgements

About the Author

 

Home About the Author About the Book Why Invest? Order Now Invite Ruth to Speak Testimonials Tell Your Story Contact Us Links